Q Resorts Pty Ltd Privacy Policy

Introduction

Q Resorts Pty Ltd ABN:28 144 992 488) respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will information be sold or made available to marketing agencies or similar parties who are not involved with Q Resorts Pty Ltd. The following statement addresses relevant privacy issues for Q Resorts Pty Ltd. However, if you have any further questions relating to this privacy statement, please do not hesitate to contact us by email on info@qresorts.com.au or phone (07) 3832 4551.

Collection of Information

Q Resorts owns and operates properties offering accommodation, and meeting facilities throughout Australia. Q Resorts collects personal information in order to carry out its business as operators of these facilities. Most of this information is stored in our property reservation systems.

The purpose for collecting the information will normally be obvious at the time, such as for arranging accommodation, providing confirmation of a reservation, providing better customer service or sending information about promotions and special offers. Personal information may also be disclosed;
a)    Where we have the consent of the individual to do so;
b)    As required by law;
c)    Under any other circumstances as permitted by the Privacy Act 1988.

Where practical it is the policy of Q Resorts to collect the information from the individual concerned. We will ensure that we do so in a fair manner and we will let the individual know;
a)    where and how to contact our organization;
b)    the purposes for which their personal information is collected;
c)     the process by which the individual can gain access to the information and
d)    to those third parties to whom information is usually disclosed.

Wherever we collect personal information from third parties concerning an individual, we will take reasonable steps to advise that individual as soon as is practicable.


To whom do we disclose personal information?

The Privacy Act 1988 and other legislation govern collection, maintenance and disclosure of certain personal information.

We primarily disclose information to properties within the Q Resorts Pty Ltd group. Some of those properties may have their own privacy policies that differ from Q Resorts.

Other parties to whom Q Resorts may disclose personal information include:
(a) Related parties and corporate affiliates;
(b) External auditors, accountants, bankers and lawyers appointed to or by Q Resorts;
(c) Valuers where Q Resorts is seeking to revalue a property or lease;
(d) Regulatory authorities and law enforcement agencies to assist in any lawful investigation and if required or authorised by law;
(e) A purchaser or potential purchaser of the assets of Q Resorts in the event of a sale of all or part of Q Resorts’ business operations;
(f) Any other parties as authorised by law.

From time to time Q Resorts engages service providers in its business to perform specific services on our behalf. These service providers may include consultants, legal representatives, travel agents, database managers and marketing organisations. In order for them to provide services to Q Resorts it is sometimes necessary for them to have access to the personal information held by Q Resorts. However, these service providers are only permitted to use this information for purposes authorised by Q Resorts and must comply with the requirements of the Privacy Act and with our Privacy Policy.

How is Information collected?

Personal information is collected through several different channels, including an application or reservation form, the internet, applying to become a member of the Rewards on Q loyalty program run by Q Resorts, through a competition or when registering and staying at a Q Resorts property. Occasionally personal information is collected through a questionnaire or survey.

Sometimes personal information may be collected through travel agents and other third parties. Q Resorts may collect information in particular circumstances about personal preferences to assist in its marketing initiatives.

From time to time, Q Resorts may conduct surveys as to customer’s personal preferences. These surveys may collect personal information to improve our customer services.

Sensitive Information

Without your written consent, we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious beliefs or affiliations, disability, sexual orientation or criminal record.  

This is subject to some exceptions where collection is required by law.

Use of Cookies on our website

Like many other commercial websites, Q Resorts may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate Site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.

Cookies can store a user's ID and password, personalise home pages and identify which parts of a site have been visited or keep track of previous selections or purchases. In this way, cookies can enhance the user's visit.

Other companies, which place advertising or links on the Site, may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the technical operation of the Internet, Q Resorts cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.

If guests do not want the benefits of these cookies they can set their browser to reject the cookies. Guests should consult the instructions for their particular browser on how to do this. However, guests should understand that rejecting cookies might affect their ability to perform certain functions on our website and our ability to recognise their browser from one visit to the next.

Similarly, there may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. Q Resorts takes no responsibility for any privacy policies or practices of any web sites accessible from the Site, whether or not such practices conform to privacy policies of those sites.

Communication by Email

If you send an e-mail message and/or attachments to any recipient at Q Resorts Pty Ltd ltd, the information that you send will be collected and retained by us through our automatic storage and back up system, which records each e-mail received. This information may be shared with our related entities and properties within the Q Resorts network. This information will only be used for the purpose for which it was sent, and where necessary, to investigate and/or discipline employees, contractors and/or service providers.

Maintenance of the Quality of Information

Q Resorts will take reasonable steps to ensure that the personal information it collects and uses is accurate, complete and up to date.
If at any time you wish to review information that Q Resorts holds concerning you, please contact us.

It is the policy of Q Resorts, from time to time, to delete or de-identify information about you when it is no longer needed or no longer a legal requirement for the information to be kept.

Security of Information

Q Resorts endeavours to ensure the security of all of the personal information that is on its information systems and in its possession. We restrict access to this information to those employees who need it in the course of their employment. We also use passwords and security access IDs to restrict access of confidential and personal information.

A general privacy statement covering our data handling practices will be available on our internet sites

Access to and Correction of Personal Information

You can contact us if you would like details of personal information that Q Resorts may hold about you or if you would like to correct or update that information. To ensure that we do not disclose personal information to the wrong person, we may request evidence of identity or a written request.

In most cases, individuals will be able to access their personal information upon request. However, Q Resorts may occasionally need to deny access to information. Factors affecting an individual’s right to access include;

a)    Access would have an unreasonable impact on the privacy of others;
b)    A frivolous or vexatious request;
c)    Access would be unlawful;
d)    Denying access is required or authorised by or under law.

We will give you reasons if we deny access.

Opting Out / Complaints

Q Resorts may, from time to time, send to its customer’s information about promotions or special deals. We will normally give you the choice not to receive this material at the time when we initially collect your personal information. If at any time you are receiving this information and do not wish to receive it any longer, please contact us and we will remove your name from our mailing list.
If you wish to make a complaint or view what personal information we may hold we may only disclose information if our internal procedures are satisfied.

Changes to the Privacy Statement of Q Resorts Pty Ltd

This policy is dated 1st June 2008. Q Resorts reserves the right to modify or amend this statement at any time and will provide an update of the policy on our Web Site if it has been changed. If you have any further questions about our privacy practices, please contact us.